8 Best Review Wave Alternatives & Competitors in 2026
ReviewWave is a patient engagement and reputation platform that helps practices text patients, send appointment reminders, request reviews, and offer online scheduling. This is common in clinics that want more two way SMS without stitching together a bunch of separate tools.
But it’s not the right fit for everyone. The major reason is its pricing, Capterra lists a starting price around $299 per feature, per month, integration fit with your EHR/PMS, and the occasional gotcha like contract or cancellation fees.
This matters even more because patient communication is shifting hard toward texting. According to Sinch’s recent survey, 93% have opted in to receive texts from healthcare providers, and 84% say they’re more likely to attend an appointment if they get a text reminder which is exactly the outcome most practices want from tools like ReviewWave.
In this guide, I will break down the best ReviewWave alternatives, what each tool does best, who it fits, user’s feedback and pricing.
Review Wave is a HIPAA-compliant patient communication platform that is designed for healthcare practices, especially chiropractors, dentists, and optometrists. It helps businesses streamline patient engagement, boost online reputation, and automate admin tasks like scheduling, texting, and patient intake. The platform aims to simplify front desk operations and attract more new and returning patients.
While visiting their product page, I have seen multiple features that they offer. To start with:
| Pros: | Cons: |
|---|---|
| Great for increasing Google reviews quickly | Pricing is high for small clinics |
| Strong SEO and local rankings tools | Some users report slow or unhelpful support |
| Easy integration with EHRs and PMS software | Mobile UI and dashboard can feel outdated |
| Call-to-text and 24/7 communication options | Limited AI functionality compared to newer tools |
| Supports multiple specialties and locations | Not ideal if you only need reviews or basic messaging |
| Time-saving digital forms and app-based scheduling |
Here is what actual users say on G2, Capterra, and Trustpilot:
“Its very easy to use and convenient for a daily use software.” - G2 (source)
“I had a great experience with Review Wave. If my current EHR did not have built-in functionality to do what Review Wave does, I would still have it!” - Capterra (source)
“Downsides would be that sometimes it is not as easy to find certain features. I kind of have to search around for a bit.” - G2 (source)
“I would NOT use Aloha / Review Wave. They are average in effectiveness and terrible at customer service.” - Capterra (source)
“They call our offices ad nauseum. We have asked them to stop and they do not. We aren’t interested in your services. Stop calling us.” - Trustpilot (source)
“Sometimes disconnects from our ChiroTouch software and has to contact the help desk.” - Capterra (source)
The tool has 4.7 star ratings on Caperra while G2 and Trustpilot has 4.9 and 3.2 stars, respectively.
Based on real user feedback, here are the top reasons healthcare practices consider switching from Review Wave:
Below are 8 trusted Review Wave alternatives used by dentists, chiropractors, physiotherapists, and other healthcare providers. Each platform offers something unique depending on your goals and workflow.
What it does:
DemandHub is an all-in-one AI-powered patient communication platform that is built for healthcare practices. The tool helps you manage everything from online scheduling and automated reminders to reviews, payments, scheduling and AI-powered texting. Practices can manage all of these from one window.
Best For:
Chiropractors, dentists, and physiotherapists looking for a modern, affordable alternative to Review Wave with built-in AI tools and better support.
Key Features:
| Pros: | Cons: |
|---|---|
| More affordable than Review Wave | Not a full EHR system (but integrates well with others) |
| Clean interface with faster onboarding | Best suited for small to mid-sized practices |
| Excellent customer support | |
| Built-in tools to boost reviews and fill schedules | |
| Designed specifically for local healthcare providers |
REAL Customer Reviews:
Here is what people say about DemandHub.
“I recently started working for a doctors office that uses DemandHub and it makes communication with patients easier” - Jettie H. - Insurance Specialist - Hospital & Health Care - Capterra (source)
“Keep communication with the patients it’s super easy and allows you to speed the process any time a quick information needs to be shared with them.” - Verified User in Hospital & Health Care - G2 (source)
What it does:
Weave combines VoIP phone systems with patient engagement tools like texting, scheduling, payments, and reviews, all in one platform. It is especially useful for front-desk teams who want to handle calls, texts, reminders, and payments from a single dashboard.
Best for:
Dental and chiropractic offices that want to unify communication (calls + texts) and improve patient follow-up without juggling multiple tools.
Key features:
| Pros: | Cons: |
|---|---|
| Strong phone and text communication tools | Higher pricing than most competitors |
| Great for reducing missed calls and follow-up gaps | Some users report occasional VoIP issues |
| Easy for front-desk teams to use | Extra features like digital forms may cost more |
| Review request process is simple and effective | May be too complex for small solo practices |
REAL Customer Reviews:
Here is what people say about Weave.
“Weave has a great feature that can be easily understood and can be easily navigated without a step by step instruction. The features are friendly to a person who is not techy.” - trisha c. - Admin and billing officer - G2 (source)
“Disappointing and unprofessional way to handle customers.” - Diane A. - Front Desk Coordinator - Health, Wellness and Fitness - Capterra (source)
What it does:
Podium is a messaging and review platform that helps local businesses to improve their online reputation and streamline customer interactions via text. While not healthcare-exclusive, many dentists and chiropractors use it for review generation, web chat, payments, and lead capture.
Best for:
Multi-location or growth-focused practices that want powerful tools for collecting Google reviews, managing leads, and texting with patients.
Key features:
| Pros: | Cons: |
|---|---|
| Excellent at getting more Google reviews | Not healthcare-specific - less tailored for patient workflows |
| Scalable for growing or multi-location practices | Higher monthly cost, especially for small clinics |
| Strong mobile app and inbox experience | Limited recall or re-engagement features |
| Versatile for both front desk and marketing teams | Can feel sales-focused vs. clinical-focused |
REAL Customer Reviews:
Here is what people say about Podium.
“It is not what they say that it is. YOU CANNOT EXPORT YOUR OWN DATA” - G2 Review (source)
“The worst company I’ve ever dealt with! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA! But they have no problem Charging $635 per month. stay away, or you’ll regret it!” - Capterra Review (source)
“I’ve been trying to cancel my contract, and even when my business is closed, they don’t answer back with the steps to proceed with the contract cancellation. Scammers. Don’t sign with them.” - Trustpilot Review (source)
What it does:
Birdeye is an all-in-one reputation and experience platform built for local businesses, including many dental, chiropractic, and medical practices. It helps you manage reviews, chat with patients, collect payments, and automate surveys, all in one place.
Best for:
Multi-location practices and healthcare businesses that want strong online reputation tools plus multi-channel messaging and AI-driven automation.
Key features:
| Pros: | Cons: |
|---|---|
| Scalable and enterprise-ready for growing practices | May feel overwhelming for small clinics |
| Strong focus on reviews and reputation building | Higher pricing than Review Wave or DemandHub |
| AI tools for sentiment analysis and automation | Some features (like surveys) are add-ons |
| Centralizes communication from multiple channels | Not healthcare-exclusive (more general local business focus) |
REAL Customer Reviews:
Here is what people say about BirdEye.
“I had a very frustrating experience with Birdeye. I contacted their billing department to cancel my service, but they continued to charge me for another month anyway. The cancellation process was made unnecessarily difficult, with poor communication and no clear path to resolve the issue. It felt like they were doing everything possible to delay or prevent cancellation. I regret signing up—this is not how a customer-focused company should operate. I strongly recommend avoiding Birdeye.” - Joe Jesuele - Trustpilot (source)
“The WORST COMPANY I have dealt with in over 30 years as an attorney. They got less than 5 reviews in 12 months & refused to let me out of their 12 month contract after grossly failing to deliver reviews. JUST AWFUL. Buyer beware!!” - Verified User in Accounting - G2 (source)
What it does:
Doctible is a healthcare-specific patient communication and reputation management platform that helps clinics automate reminders, reduce no-shows, and boost reviews. It is known for being easy to use, especially for dental, chiropractic, and small medical practices.
Best for:
Smaller healthcare practices that want an affordable, HIPAA-compliant tool for reminders, texting, review requests, and basic automation.
Key features:
| Pros: | Cons: |
|---|---|
| Specifically designed for healthcare practices | Lacks advanced automation and AI tools |
| Great customer support with fast onboarding | Limited customization and analytics |
| Affordable for small clinics | Fewer integrations compared to bigger platforms |
| Simple UI i.e. easy for teams to learn | May not scale well for multi-location practices |
REAL Customer Reviews:
Here is what people say about Doctible.
“Don’t sign the contract. Underwhelmed with the entire experience. I would not recommend it.” - Mark M. - chiropractor - Alternative Medicine - Capterra (source)
“Easy to use! Doctible has a very user-friendly platform.” - Andrew D. - Office Manager - G2 (source)
What it does:
NexHealth is a patient experience platform that syncs with your existing EHR to automate booking, reminders, forms, and messaging. While it is more of a full-stack patient engagement tool than a simple review platform, The tool is often used by practices wanting deeper integrations with clinical workflows.
Best for:
Healthcare practices (especially dental and medical) looking for advanced scheduling, reminders, and EHR sync plus built-in review collection.
Key features:
| Pros: | Cons: |
|---|---|
| Deep integration with major EHRs | More expensive than review-focused tools |
| Streamlines front desk and clinical workflows | Not ideal if reviews are your only priority |
| User-friendly interface for both staff and patients | Limited customization outside of core workflow |
| Good for practices wanting tech-forward automation | Customer support has mixed reviews online |
REAL Customer Reviews:
Here is what people say about NexHealth.
“Nexhealth was super helpful and makes things very easy and seamless. I would recommend this to colleagues.” - Cambri w. - Medical Receptionist - G2 (source)
“We initially met with a NexHealth salesperson and were excited about the features, which seemed like a great fit for our practice. We waited a week to meet with their engineer, [sensitive content hidden], to discuss our specific needs. During that meeting, we discovered that their financial feature does not allow patients to make partial payments unless the balance is over $1,000 -an immediate dealbreaker for our workflow. We clearly informed [sensitive content hidden], and subsequently the NexHealth team, that the software would not meet our needs. Over the next three weeks, we repeatedly requested a refund. Instead, we were strung along by [sensitive content hidden], their Client Retention Manager. His solution? To schedule another meeting - this time with their engineering team -so they could better understand why their product didn’t work for us. As much as I appreciate the gesture, asking an already overwhelmed office manager to help troubleshoot their product limitations is simply not practical. [sensitive content hidden] framed it as an “honor” to be asked, which felt disingenuous. Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires. We identified this issue immediately -before any implementation work began -and informed their team. The honorable course of action would have been to release us from the contract under these circumstances. Their refusal to do so, and their intention to charge us for services we cannot use, is both disappointing and, frankly, dishonorable. I do not recommend NexHeath, and I would avoid them at all costs.” - Ahava L. - Managing Co-Founder - Medical Practice - Capterra (source)
What it does:
YAPI is a paperless patient engagement and communication platform built specifically for dental practices. It focuses on automating reminders, reviews, and forms without needing to replace your current practice management software.
Best for:
Dental practices that want to streamline front-desk operations, collect more reviews, and go fully paperless with digital forms and reminders.
Key features:
| Pros: | Cons: |
|---|---|
| Built for dental teams, tailored workflows | Interface feels dated compared to modern competitors |
| Saves time with paperless check-in and forms | Mobile experience could be better |
| Helps increase Google review volume | Occasional syncing issues reported by users |
| Strong integration with top dental PMS tools | Not suitable for non-dental practices |
REAL Customer Reviews:
Here is what people say about Yapi.
“Doesn’t integrate with Dentrix! Pain in the neck. I’m paying more for my new service but don’t even mind.” - Anna G. - Health, Wellness and Fitness - GetApp (source)
“Yapi was easy to install and learn how to use. We use it every day to confirm our patient’s appointments and communicate with them. We make far fewer calls now. Even out patients like it!” - Charlotte R. - Manager Medical Practice - Capterra (source)
What it does:
Solutionreach is a long-standing patient engagement platform designed to help healthcare practices reduce no-shows, improve patient communication, and gather reviews. It supports appointment reminders, surveys, newsletters, and reputation management, all in one platform.
Best for:
Mid-sized to large healthcare practices that want a more traditional, comprehensive communication platform with robust outreach and automation tools.
Key features:
| Pros: | Cons: |
|---|---|
| Great for building long-term patient engagement | Interface feels dated and less intuitive |
| Scalable for larger teams or multiple locations | Setup and onboarding can take time |
| Flexible messaging across email, text, and voice | Some users report lags or bugs in automation |
| Strong recall tools for re-engaging inactive patients | Higher price tag compared to newer competitors i.e. DemandHub |
REAL Customer Reviews:
Here is what people say about Solutionreach.
“They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company.” - Verified User in Hospital & Health Care - G2 (source)
“Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us the same day and he failed to do so.” - Robert L. - Dentist - Hospital & Health Care - Capterra (source)
Best For: Small to mid-sized practices
Key Strengths: AI texting, reviews, unified inbox
Industry Focus: Dental, Chiro, Physio & Healthcare
Starts at ~$59/month
Best For: Teams needing VoIP + communication
Key Strengths: Phones + texts, reviews, payments
Industry Focus: Dental, Optometry
Starts at ~$399/month
Best For: Reputation + lead management
Key Strengths: Text reviews, webchat, lead capture
Industry Focus: Local businesses incl. healthcare
Starts at ~$289–$500/month
Best For: Multi-location practices
Key Strengths: Reviews, inbox, AI automation
Industry Focus: Healthcare, Local SMBs
Starts at ~$350–$500/month
Best For: Budget-friendly small clinics
Key Strengths: Texting, reviews, reminders
Industry Focus: Dental, Medical
Starts at ~$249–$300/month
Best For: EHR-connected practices
Key Strengths: Booking, reminders, EHR sync
Industry Focus: Dental, Medical
Starts at ~$399–$600/month
Best For: Dental offices only
Key Strengths: Digital forms, reviews, dental PMS sync
Industry Focus: Dental
Starts at ~$199–$300/month
Best For: Larger or growing practices
Key Strengths: Recall, reviews, campaigns, reminders
Industry Focus: Healthcare
Starts at ~$299–$500/month
If you are a smaller clinic, tools like DemandHub or Doctible offer powerful features without overwhelming your team. For larger or multi-location practices, Podium or Birdeye may be a better fit. If you are still unsure about the right tool, explore a few demos or get a demo at DemandHub.
Here is how to shift from Review Wave to DemandHub.
Ready to switch? Start with a demo or get a free trial to see how DemandHub makes review management and patient communication simpler.
ReviewWave is a patient engagement and reputation platform that helps practices text patients, send appointment reminders, request reviews, and offer online scheduling. This is common in clinics that want more two way SMS without stitching together a bunch of separate tools.
But it’s not the right fit for everyone. The major reason is its pricing, Capterra lists a starting price around $299 per feature, per month, integration fit with your EHR/PMS, and the occasional gotcha like contract or cancellation fees.
This matters even more because patient communication is shifting hard toward texting. According to Sinch’s recent survey, 93% have opted in to receive texts from healthcare providers, and 84% say they’re more likely to attend an appointment if they get a text reminder which is exactly the outcome most practices want from tools like ReviewWave.
In this guide, I will break down the best ReviewWave alternatives, what each tool does best, who it fits, user’s feedback and pricing.
Review Wave is a HIPAA-compliant patient communication platform that is designed for healthcare practices, especially chiropractors, dentists, and optometrists. It helps businesses streamline patient engagement, boost online reputation, and automate admin tasks like scheduling, texting, and patient intake. The platform aims to simplify front desk operations and attract more new and returning patients.
While visiting their product page, I have seen multiple features that they offer. To start with:
| Pros: | Cons: |
|---|---|
| Great for increasing Google reviews quickly | Pricing is high for small clinics |
| Strong SEO and local rankings tools | Some users report slow or unhelpful support |
| Easy integration with EHRs and PMS software | Mobile UI and dashboard can feel outdated |
| Call-to-text and 24/7 communication options | Limited AI functionality compared to newer tools |
| Supports multiple specialties and locations | Not ideal if you only need reviews or basic messaging |
| Time-saving digital forms and app-based scheduling |
Here is what actual users say on G2, Capterra, and Trustpilot:
“Its very easy to use and convenient for a daily use software.” - G2 (source)
“I had a great experience with Review Wave. If my current EHR did not have built-in functionality to do what Review Wave does, I would still have it!” - Capterra (source)
“Downsides would be that sometimes it is not as easy to find certain features. I kind of have to search around for a bit.” - G2 (source)
“I would NOT use Aloha / Review Wave. They are average in effectiveness and terrible at customer service.” - Capterra (source)
“They call our offices ad nauseum. We have asked them to stop and they do not. We aren’t interested in your services. Stop calling us.” - Trustpilot (source)
“Sometimes disconnects from our ChiroTouch software and has to contact the help desk.” - Capterra (source)
The tool has 4.7 star ratings on Caperra while G2 and Trustpilot has 4.9 and 3.2 stars, respectively.
Based on real user feedback, here are the top reasons healthcare practices consider switching from Review Wave:
Below are 8 trusted Review Wave alternatives used by dentists, chiropractors, physiotherapists, and other healthcare providers. Each platform offers something unique depending on your goals and workflow.
What it does:
DemandHub is an all-in-one AI-powered patient communication platform that is built for healthcare practices. The tool helps you manage everything from online scheduling and automated reminders to reviews, payments, scheduling and AI-powered texting. Practices can manage all of these from one window.
Best For:
Chiropractors, dentists, and physiotherapists looking for a modern, affordable alternative to Review Wave with built-in AI tools and better support.
Key Features:
| Pros: | Cons: |
|---|---|
| More affordable than Review Wave | Not a full EHR system (but integrates well with others) |
| Clean interface with faster onboarding | Best suited for small to mid-sized practices |
| Excellent customer support | |
| Built-in tools to boost reviews and fill schedules | |
| Designed specifically for local healthcare providers |
REAL Customer Reviews:
Here is what people say about DemandHub.
“I recently started working for a doctors office that uses DemandHub and it makes communication with patients easier” - Jettie H. - Insurance Specialist - Hospital & Health Care - Capterra (source)
“Keep communication with the patients it’s super easy and allows you to speed the process any time a quick information needs to be shared with them.” - Verified User in Hospital & Health Care - G2 (source)
What it does:
Weave combines VoIP phone systems with patient engagement tools like texting, scheduling, payments, and reviews, all in one platform. It is especially useful for front-desk teams who want to handle calls, texts, reminders, and payments from a single dashboard.
Best for:
Dental and chiropractic offices that want to unify communication (calls + texts) and improve patient follow-up without juggling multiple tools.
Key features:
| Pros: | Cons: |
|---|---|
| Strong phone and text communication tools | Higher pricing than most competitors |
| Great for reducing missed calls and follow-up gaps | Some users report occasional VoIP issues |
| Easy for front-desk teams to use | Extra features like digital forms may cost more |
| Review request process is simple and effective | May be too complex for small solo practices |
REAL Customer Reviews:
Here is what people say about Weave.
“Weave has a great feature that can be easily understood and can be easily navigated without a step by step instruction. The features are friendly to a person who is not techy.” - trisha c. - Admin and billing officer - G2 (source)
“Disappointing and unprofessional way to handle customers.” - Diane A. - Front Desk Coordinator - Health, Wellness and Fitness - Capterra (source)
What it does:
Podium is a messaging and review platform that helps local businesses to improve their online reputation and streamline customer interactions via text. While not healthcare-exclusive, many dentists and chiropractors use it for review generation, web chat, payments, and lead capture.
Best for:
Multi-location or growth-focused practices that want powerful tools for collecting Google reviews, managing leads, and texting with patients.
Key features:
| Pros: | Cons: |
|---|---|
| Excellent at getting more Google reviews | Not healthcare-specific - less tailored for patient workflows |
| Scalable for growing or multi-location practices | Higher monthly cost, especially for small clinics |
| Strong mobile app and inbox experience | Limited recall or re-engagement features |
| Versatile for both front desk and marketing teams | Can feel sales-focused vs. clinical-focused |
REAL Customer Reviews:
Here is what people say about Podium.
“It is not what they say that it is. YOU CANNOT EXPORT YOUR OWN DATA” - G2 Review (source)
“The worst company I’ve ever dealt with! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA! But they have no problem Charging $635 per month. stay away, or you’ll regret it!” - Capterra Review (source)
“I’ve been trying to cancel my contract, and even when my business is closed, they don’t answer back with the steps to proceed with the contract cancellation. Scammers. Don’t sign with them.” - Trustpilot Review (source)
What it does:
Birdeye is an all-in-one reputation and experience platform built for local businesses, including many dental, chiropractic, and medical practices. It helps you manage reviews, chat with patients, collect payments, and automate surveys, all in one place.
Best for:
Multi-location practices and healthcare businesses that want strong online reputation tools plus multi-channel messaging and AI-driven automation.
Key features:
| Pros: | Cons: |
|---|---|
| Scalable and enterprise-ready for growing practices | May feel overwhelming for small clinics |
| Strong focus on reviews and reputation building | Higher pricing than Review Wave or DemandHub |
| AI tools for sentiment analysis and automation | Some features (like surveys) are add-ons |
| Centralizes communication from multiple channels | Not healthcare-exclusive (more general local business focus) |
REAL Customer Reviews:
Here is what people say about BirdEye.
“I had a very frustrating experience with Birdeye. I contacted their billing department to cancel my service, but they continued to charge me for another month anyway. The cancellation process was made unnecessarily difficult, with poor communication and no clear path to resolve the issue. It felt like they were doing everything possible to delay or prevent cancellation. I regret signing up—this is not how a customer-focused company should operate. I strongly recommend avoiding Birdeye.” - Joe Jesuele - Trustpilot (source)
“The WORST COMPANY I have dealt with in over 30 years as an attorney. They got less than 5 reviews in 12 months & refused to let me out of their 12 month contract after grossly failing to deliver reviews. JUST AWFUL. Buyer beware!!” - Verified User in Accounting - G2 (source)
What it does:
Doctible is a healthcare-specific patient communication and reputation management platform that helps clinics automate reminders, reduce no-shows, and boost reviews. It is known for being easy to use, especially for dental, chiropractic, and small medical practices.
Best for:
Smaller healthcare practices that want an affordable, HIPAA-compliant tool for reminders, texting, review requests, and basic automation.
Key features:
| Pros: | Cons: |
|---|---|
| Specifically designed for healthcare practices | Lacks advanced automation and AI tools |
| Great customer support with fast onboarding | Limited customization and analytics |
| Affordable for small clinics | Fewer integrations compared to bigger platforms |
| Simple UI i.e. easy for teams to learn | May not scale well for multi-location practices |
REAL Customer Reviews:
Here is what people say about Doctible.
“Don’t sign the contract. Underwhelmed with the entire experience. I would not recommend it.” - Mark M. - chiropractor - Alternative Medicine - Capterra (source)
“Easy to use! Doctible has a very user-friendly platform.” - Andrew D. - Office Manager - G2 (source)
What it does:
NexHealth is a patient experience platform that syncs with your existing EHR to automate booking, reminders, forms, and messaging. While it is more of a full-stack patient engagement tool than a simple review platform, The tool is often used by practices wanting deeper integrations with clinical workflows.
Best for:
Healthcare practices (especially dental and medical) looking for advanced scheduling, reminders, and EHR sync plus built-in review collection.
Key features:
| Pros: | Cons: |
|---|---|
| Deep integration with major EHRs | More expensive than review-focused tools |
| Streamlines front desk and clinical workflows | Not ideal if reviews are your only priority |
| User-friendly interface for both staff and patients | Limited customization outside of core workflow |
| Good for practices wanting tech-forward automation | Customer support has mixed reviews online |
REAL Customer Reviews:
Here is what people say about NexHealth.
“Nexhealth was super helpful and makes things very easy and seamless. I would recommend this to colleagues.” - Cambri w. - Medical Receptionist - G2 (source)
“We initially met with a NexHealth salesperson and were excited about the features, which seemed like a great fit for our practice. We waited a week to meet with their engineer, [sensitive content hidden], to discuss our specific needs. During that meeting, we discovered that their financial feature does not allow patients to make partial payments unless the balance is over $1,000 -an immediate dealbreaker for our workflow. We clearly informed [sensitive content hidden], and subsequently the NexHealth team, that the software would not meet our needs. Over the next three weeks, we repeatedly requested a refund. Instead, we were strung along by [sensitive content hidden], their Client Retention Manager. His solution? To schedule another meeting - this time with their engineering team -so they could better understand why their product didn’t work for us. As much as I appreciate the gesture, asking an already overwhelmed office manager to help troubleshoot their product limitations is simply not practical. [sensitive content hidden] framed it as an “honor” to be asked, which felt disingenuous. Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires. We identified this issue immediately -before any implementation work began -and informed their team. The honorable course of action would have been to release us from the contract under these circumstances. Their refusal to do so, and their intention to charge us for services we cannot use, is both disappointing and, frankly, dishonorable. I do not recommend NexHeath, and I would avoid them at all costs.” - Ahava L. - Managing Co-Founder - Medical Practice - Capterra (source)
What it does:
YAPI is a paperless patient engagement and communication platform built specifically for dental practices. It focuses on automating reminders, reviews, and forms without needing to replace your current practice management software.
Best for:
Dental practices that want to streamline front-desk operations, collect more reviews, and go fully paperless with digital forms and reminders.
Key features:
| Pros: | Cons: |
|---|---|
| Built for dental teams, tailored workflows | Interface feels dated compared to modern competitors |
| Saves time with paperless check-in and forms | Mobile experience could be better |
| Helps increase Google review volume | Occasional syncing issues reported by users |
| Strong integration with top dental PMS tools | Not suitable for non-dental practices |
REAL Customer Reviews:
Here is what people say about Yapi.
“Doesn’t integrate with Dentrix! Pain in the neck. I’m paying more for my new service but don’t even mind.” - Anna G. - Health, Wellness and Fitness - GetApp (source)
“Yapi was easy to install and learn how to use. We use it every day to confirm our patient’s appointments and communicate with them. We make far fewer calls now. Even out patients like it!” - Charlotte R. - Manager Medical Practice - Capterra (source)
What it does:
Solutionreach is a long-standing patient engagement platform designed to help healthcare practices reduce no-shows, improve patient communication, and gather reviews. It supports appointment reminders, surveys, newsletters, and reputation management, all in one platform.
Best for:
Mid-sized to large healthcare practices that want a more traditional, comprehensive communication platform with robust outreach and automation tools.
Key features:
| Pros: | Cons: |
|---|---|
| Great for building long-term patient engagement | Interface feels dated and less intuitive |
| Scalable for larger teams or multiple locations | Setup and onboarding can take time |
| Flexible messaging across email, text, and voice | Some users report lags or bugs in automation |
| Strong recall tools for re-engaging inactive patients | Higher price tag compared to newer competitors i.e. DemandHub |
REAL Customer Reviews:
Here is what people say about Solutionreach.
“They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company.” - Verified User in Hospital & Health Care - G2 (source)
“Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us the same day and he failed to do so.” - Robert L. - Dentist - Hospital & Health Care - Capterra (source)
Best For: Small to mid-sized practices
Key Strengths: AI texting, reviews, unified inbox
Industry Focus: Dental, Chiro, Physio & Healthcare
Starts at ~$59/month
Best For: Teams needing VoIP + communication
Key Strengths: Phones + texts, reviews, payments
Industry Focus: Dental, Optometry
Starts at ~$399/month
Best For: Reputation + lead management
Key Strengths: Text reviews, webchat, lead capture
Industry Focus: Local businesses incl. healthcare
Starts at ~$289–$500/month
Best For: Multi-location practices
Key Strengths: Reviews, inbox, AI automation
Industry Focus: Healthcare, Local SMBs
Starts at ~$350–$500/month
Best For: Budget-friendly small clinics
Key Strengths: Texting, reviews, reminders
Industry Focus: Dental, Medical
Starts at ~$249–$300/month
Best For: EHR-connected practices
Key Strengths: Booking, reminders, EHR sync
Industry Focus: Dental, Medical
Starts at ~$399–$600/month
Best For: Dental offices only
Key Strengths: Digital forms, reviews, dental PMS sync
Industry Focus: Dental
Starts at ~$199–$300/month
Best For: Larger or growing practices
Key Strengths: Recall, reviews, campaigns, reminders
Industry Focus: Healthcare
Starts at ~$299–$500/month
If you are a smaller clinic, tools like DemandHub or Doctible offer powerful features without overwhelming your team. For larger or multi-location practices, Podium or Birdeye may be a better fit. If you are still unsure about the right tool, explore a few demos or get a demo at DemandHub.
Here is how to shift from Review Wave to DemandHub.
Ready to switch? Start with a demo or get a free trial to see how DemandHub makes review management and patient communication simpler.
